Legal
Privacy Policy
We collect only what we need to run our business and fulfil your order. We do not sell your data, and we never will.
Last updated: June 2026
Who We Are
Style Stairs is a UK-based bespoke staircase company. Our website is stylestairs.uk.
For any privacy-related questions, contact us at info@stylestairs.uk.
What Data We Collect
We collect personal data in the following contexts:
When you submit an enquiry, we collect your name, email address, phone number, and message. This is used solely to respond to your request.
When you place an order, we collect your billing name, address, email, and phone number. Payment details are processed securely by our payment provider — we do not store card numbers on our servers.
If you create an account, we store your name, email, and order history. You can view, edit, or delete this information at any time from your account page.
We use anonymised analytics to understand how visitors use our site (pages visited, time on site, device type). No personally identifiable information is collected for analytics purposes.
How We Use Your Data
- To respond to enquiries and quote requests
- To process and fulfil shop orders
- To send order confirmations and delivery updates
- To improve our website and services
- To comply with legal and regulatory obligations
Cookies
Our website uses cookies to function correctly and to understand how it is used. Here is what we set:
You can disable cookies in your browser settings at any time. Note that disabling functional cookies may affect how the shop operates.
Third Parties We Work With
Our contact forms are processed via Web3Forms. Submitted data is forwarded to our email and is not stored permanently by the service.
Card payments are handled by our payment provider. We never see or store your card details. Their privacy policy governs how they handle payment data.
We use Google Analytics with IP anonymisation enabled. No personally identifiable data is shared with Google through analytics.
How Long We Keep Your Data
- Enquiry form submissions — 12 months, then deleted
- Order data — 7 years, as required by UK tax law
- Account data — retained while your account is active; deleted on request
- Analytics data — anonymised and retained for up to 26 months
Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — request deletion of your data (subject to legal retention requirements)
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing of your data for marketing purposes
To exercise any of these rights, email info@stylestairs.uk. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).